Refund and Returns Policy

Al Taief Hotels Accessories Tr LLC

At Al Taief Hotels Accessories Tr LLC, customer satisfaction is our priority. We are committed to providing high-quality hospitality and hotel accessories. If for any reason you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns Eligibility

You may request a return under the following conditions:

• The item is unused, undamaged, and in its original packaging.
• The return request is made within 7–14 days of receiving the goods (or as agreed in your purchase contract).
• The item received is defective, damaged, or incorrect.

Products that have been used, washed, customized, or altered may not be eligible for return unless there is a manufacturing defect.

2. Non-Returnable Items

The following items are generally non-refundable and non-returnable:

• Customized or made-to-order products
• Clearance or discounted items
• Used or washed linen products
• Bulk orders manufactured according to client specifications

For clarification on specific items, please contact our customer service team.

3. Damaged or Incorrect Items

If you receive damaged, defective, or incorrect products:

• Notify us within 48 hours of delivery.
• Provide clear photos of the item and packaging.
• Our team will review the case and arrange replacement or refund accordingly.

We aim to resolve such matters promptly and professionally.

4. Refund Process

Once your return is approved and the item is received and inspected:

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued via the original payment method unless otherwise agreed.
• Shipping charges may not be refundable unless the return is due to our error.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service to ensure safe return delivery.

6. Order Cancellations

Orders may be canceled before dispatch. Once the order has been shipped or production has started (for custom items), cancellation may not be possible or may incur charges.

7. Contact Information

For return requests or refund inquiries, please contact:

Al Taief Hotels Accessories Tr LLC
Customer Support Team
Email: [Insert Your Email Address]
Phone: [Insert Contact Number]

Policy Updates

Al Taief Hotels Accessories Tr LLC reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.